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Personally Personal Shop

Returns and refunds

Because all items are made to order, we do not accept returns or exchanges for buyer’s remorse or incorrect sizing.

However, we will gladly offer a replacement or refund if:

  • Your item arrives damaged
  • There is a manufacturing defect
  • You receive the wrong item

To request a refund/replacement:

  • Contact us within 7 days of receiving your order
  • Include your order number and clear photos of the issue

Once approved, we will issue a replacement or refund at no additional cost.